For account-specific renewals, invoices, order activity, and domain-support requests, sign in to Metro Graphics Client Billing. Use the protected account area rather than sending passwords, payment details, account credentials, or domain authorization codes through a public contact form.
Check the domain service and any related invoice in Client Billing. Keep the account email address, billing details, and payment method current so renewal notices reach the right person. ICANN advises domain registrants to track the expiration date, understand their registrar's renewal terms and fees, and renew before expiration. For covered domains, registrars are required to send renewal reminders approximately one month and one week before expiration. Read ICANN renewal guidance.
If you receive a renewal reminder, sign in to Client Billing and review the domain name, renewal term, and payment details. If anything looks unfamiliar, open a support ticket before making a change.
Act promptly. Start by signing in to Client Billing and reviewing the active service and any open invoice. Renewal options, fees, and timing after expiration can vary by registrar and domain extension, so the account record and support team are the right source for your specific situation.
If you cannot access the client account, open a support ticket and include the domain name and the business contact email associated with the account. Do not send passwords or payment details in the ticket.
| Transfer status | What it usually means | What you should do |
|---|---|---|
| Waiting for owner approval | The current registrant has been sent an authorization email. | Check the administrative-contact inbox and spam folder. Follow the approved authorization link before it expires. |
| Waiting for registry approval | The owner approval has been accepted and the transfer is being processed between registrars. | Wait for completion or a registrar notice. Avoid submitting duplicate transfer orders. |
| Completed | The transfer has finished and the domain is active in the destination account. | Sign in to Client Billing, confirm the domain is visible, and review renewal contact and DNS-related details. |
| Declined | The request was rejected, canceled, or timed out. | Review the notice if one was sent, then open a support ticket with the domain name and status. |
OpenSRS notes that owner approval is required through the authorization email and that no response can cause a transfer request to expire. After authorization, registry and losing-registrar review can take time. Transfer timing varies by domain extension and current registrar. Read OpenSRS transfer guidance.
First, check the inbox and spam or junk folder for the current administrative-contact email address on the domain. The authorization email is sent to the registrant contact associated with the domain at the current registrar. If that email is unavailable, outdated, or inaccessible, the transfer cannot be approved through the normal customer path.
Open a Client Billing support ticket with the domain name and the business contact email you can access. Do not include a password or authorization code in the ticket.
A transfer can pause or be declined because of an unanswered owner-approval request, an administrative-contact email that cannot receive the approval message, a registrar lock or hold, or a transfer restriction shortly after a new registration or recent transfer. OpenSRS states that many gTLD and .US transfers require the domain to have been at the losing registrar for more than 60 days since initial registration or the last transfer. Read the complete transfer guide.
Before opening a new transfer request, check the current status in Client Billing and review the most recent message from the current registrar. Submitting repeated requests can make the situation harder to follow.
A registrar transfer changes where the domain is managed. It is different from changing your website host, email provider, or DNS provider. Before a transfer begins, record the current DNS settings, web host, and email provider. Avoid changing several systems at the same time unless you have a coordinated plan and support coverage.
After the transfer completes, confirm that the business website loads, email works if it uses the domain, the correct team can access Client Billing, and the renewal contact information is current.
Open a ticket when the account record is unclear, a renewal reminder does not match your expected domain, a transfer has a declined or unexpected status, you cannot access the contact email needed for transfer approval, or a website or email service appears affected. Include the domain name, the observed status or message, and non-sensitive business contact details that will help the support team respond.
Security reminder: Never send passwords, full payment-card data, login credentials, or domain authorization codes through a public contact form or unsecured email.